tag:status.bluestonepim.com,2005:/history Bluestone PIM Status - Incident history 2026-06-10T20:00:00.000+00:00 Bluestone PIM tag:status.bluestonepim.com,2005:Maintenance/cmqbftq4o1i5nmr011kngajq7 2026-06-10T20:00:00.000+00:00 2026-06-10T23:00:07.573+00:00 MongoDB Atlas: Brief elevated latency or intermittent request issues during scheduled maintenance. Type: Maintenance

Duration: 3 hours

Affected Components: Third Party: MongoDB → MongoDB Cloud

Jun 10, 23:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 10, 20:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 10, 19:00:19 GMT+0
Scheduled - Maintenance will begin as scheduled in 60 minutes..

Jun 9, 17:28:52 GMT+0
Scheduled - We will perform scheduled internal maintenance on Wednesday, June 10, 2026. During this maintenance window, some users may experience 5–10 minutes of elevated latency or intermittent request issues for a subset of MongoDB Atlas API functionality, including authentication, Atlas API, and metrics-related requests. We will post updates here as maintenance progresses..

Jun 9, 17:28:59 GMT+0
Scheduled - We will be undergoing scheduled maintenance during this time..

]]> tag:status.bluestonepim.com,2005:Maintenance/cmqbftq4p1i5pmr01mciokx1d 2026-06-08T20:00:00.000+00:00 2026-06-08T19:00:12.258+00:00 MongoDB Atlas: Brief elevated latency or intermittent request issues during scheduled maintenance. Type: Maintenance

Duration: 3 hours

Affected Components: Third Party: MongoDB → MongoDB Cloud

Jun 8, 19:00:12 GMT+0
Scheduled - Maintenance will begin as scheduled in 60 minutes..

Jun 8, 13:40:19 GMT+0
Scheduled - We will perform scheduled internal maintenance on Monday, June 8, 2026. During this maintenance window, some users may experience 5–10 minutes of elevated latency or intermittent request issues for a subset of MongoDB Atlas API functionality, including authentication, Atlas API, and metrics-related requests..

Jun 8, 23:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 8, 20:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 8, 13:41:00 GMT+0
Scheduled - We will be undergoing scheduled maintenance during this time..

]]> tag:status.bluestonepim.com,2005:Incident/cmpgy3p6s053sp4n31zis10nv 2026-05-22T13:18:25.766+00:00 2026-05-22T14:16:09.640+00:00 Degraded performance in UI updates - EU region Type: Incident

Duration: 15 hours

Affected Components: Main UI

May 22, 14:16:09 GMT+0
Monitoring - The issue affects UI updates and bulk actions for a small subset of tenants. We're still monitoring updates..

May 22, 13:18:25 GMT+0
Monitoring - We are currently observing delays in visible product updates in UI. Root cause is underlying search service currently being scaled up. We are monitoring the situation..

May 22, 16:03:35 GMT+0
Monitoring - We are starting to see improvements as we are scaling up even more. .

May 22, 18:55:11 GMT+0
Monitoring - We continue to see improvements in updates processing. Most tenants are now updated, some remain. .

May 23, 04:18:46 GMT+0
Resolved - All data was updated 3:00AM CET.

]]> tag:status.bluestonepim.com,2005:Incident/cmpfivjgz005epi15ol093qiw 2026-05-21T13:24:25.810+00:00 2026-05-21T13:24:27.040+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

May 21, 13:24:27 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

May 21, 13:29:08 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmpf1chhh00nnqk15w69ou1hy 2026-05-21T05:13:43.300+00:00 2026-05-21T05:13:43.523+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

May 21, 05:13:43 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

May 21, 05:22:20 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmp3sw9d300l1p0jjc6ydfp5u 2026-05-12T14:20:00.000+00:00 2026-05-12T15:17:00.000+00:00 Bluestone PIM UI shows error message Type: Incident

Duration: 57 minutes

Affected Components: Main UI, Main UI

May 12, 15:17:00 GMT+0
Resolved - This incident has been resolved..

May 12, 14:20:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.bluestonepim.com,2005:Incident/cmn7fgwvb00vidmmyd09dgmvy 2026-03-26T12:07:30.406+00:00 2026-03-26T12:07:30.614+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 26, 12:07:30 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 26, 12:12:24 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmn7db8x200pp11crqmvmavvz 2026-03-26T11:07:06.853+00:00 2026-03-26T11:07:08.064+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 26, 11:07:08 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 26, 11:11:52 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmn7b5gku00lgmcrainz07vce 2026-03-26T10:06:37.613+00:00 2026-03-26T10:06:37.829+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 26, 10:06:37 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 26, 10:11:31 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmn74pd8l00p3remgj8z5iej5 2026-03-26T07:06:09.091+00:00 2026-03-26T07:06:10.309+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 26, 07:06:10 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 26, 07:10:55 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmn6ldea2000fqm4yhhvt5q1j 2026-03-25T22:04:57.865+00:00 2026-03-25T22:04:58.085+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 25, 22:04:58 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 25, 22:10:02 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmn66c3g601a4pvzuyc0sfdnu 2026-03-25T15:04:02.933+00:00 2026-03-25T15:04:03.154+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 25, 15:04:03 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 25, 15:09:01 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmn5xwwyk00xlj9ui8fhjxvy9 2026-03-25T11:08:18.967+00:00 2026-03-25T11:08:18.967+00:00 Public API (PAPI) is back up Type: Incident

Affected Components: Public API (PAPI)

Mar 25, 11:08:18 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 25, 11:18:04 GMT+0
Resolved - Management API (MAPI) is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.bluestonepim.com,2005:Incident/cmhstc5nn001j8qs1wuiv16vj 2025-11-10T07:20:38.819+00:00 2025-11-10T07:20:38.834+00:00 PIM outage Type: Incident

Duration: 5 minutes

Nov 10, 07:20:38 GMT+0
Investigating - PIM cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 10, 07:25:39 GMT+0
Resolved - PIM is now operational! This update was created by an automated monitoring service..

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