Affected Components: Public API (PAPI), Public API (PAPI)

Nov 6, 06:19:05 GMT+0
Resolved - Public API (PAPI), Public API (PAPI) are back up. This incident was automatically resolved by Instatus monitoring..

Nov 6, 06:14:25 GMT+0
Investigating - Public API (PAPI), Public API (PAPI) are down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour

Affected Components: Main UI

Oct 30, 13:53:20 GMT+0
Postmortem - **Post mortem** **What happened** On 29 October, between 21:15 and 22:15 UTC, users on our US production environment could log in, but the Main UI did not load. **Root cause** The Main UI lost its connection to an internal service that manages user sessions, and it did not reconnect automatically. The application still reported itself as healthy, so our monitoring did not alert us. **What we have done** Service was restored by restarting the Main UI as soon as we got reports. On 30 October we deployed a fix to theproduction environment. With the fix, the application keeps this connection alive and recovers automatically if the connection is lost. **Next steps** We are improving our monitoring so that this type of issue triggers an alert immediately. We apologise for the disruption..

Oct 29, 22:15:00 GMT+0
Resolved - We have restarted the main UI service and verified that it's loading fine. We will continue our investigations to find the root cause and add post mortem..

Oct 29, 21:15:00 GMT+0
Investigating - We have reports that Main UI have loading issues. We're investigating the incident. All other services (API, MCP) are not affected..

Affected Components: Main UI

Oct 22, 03:39:29 GMT+0
Resolved - Main UI is back up. This incident was automatically resolved by Instatus monitoring..

Oct 22, 03:29:29 GMT+0
Investigating - Main UI is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 3 hours

Affected Components: Third Party: MongoDB → MongoDB Cloud

Aug 12, 17:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 12, 14:00:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 12, 13:00:13 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Aug 6, 20:32:46 GMT+0
Planned - We will perform planned maintenance on Atlas on August 12th from approximately 14:00 to 17:00 UTC. During this maintenance window, some users may experience slightly elevated latency on operations using the Atlas UI Console and the Atlas Admin API. No impact is expected to customer cluster performance or data. We will post updates when maintenance begins and when it completes..

Duration: 3 hours and 15 minutes

Affected Components: Notifications

Jul 7, 15:55:42 GMT+0
Resolved - This incident has been resolved..

Jul 7, 14:37:08 GMT+0
Monitoring - Based on current progress we expect all sendouts to be cleared within 1-1,5 hours .

Jul 7, 14:26:40 GMT+0
Monitoring - We have identified the issue and are seeing good progress in sendouts. We'll continue to monitor temporary resolution and work on permanent fix.

Jul 7, 13:33:42 GMT+0
Investigating - We are continuing to locate the root cause for delays in outbound webhook messages. Our services are scaled up to increase speed as we investigate.

Jul 7, 12:41:03 GMT+0
Investigating - We are observing degraded performance in Bluestone PIM webhooks / external notifications service. This is currently causing delays in external calls. We are working on finding root cause..

Duration: 3 hours

Affected Components: Third Party: MongoDB → MongoDB Cloud

Jun 10, 23:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 10, 20:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 10, 19:00:19 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Jun 9, 17:28:59 GMT+0
Planned - We will be undergoing scheduled maintenance during this time..

Jun 9, 17:28:52 GMT+0
Planned - We will perform scheduled internal maintenance on Wednesday, June 10, 2026. During this maintenance window, some users may experience 5–10 minutes of elevated latency or intermittent request issues for a subset of MongoDB Atlas API functionality, including authentication, Atlas API, and metrics-related requests. We will post updates here as maintenance progresses..

Duration: 3 hours

Affected Components: Third Party: MongoDB → MongoDB Cloud

Jun 8, 23:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 8, 20:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 8, 19:00:12 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Jun 8, 13:41:00 GMT+0
Planned - We will be undergoing scheduled maintenance during this time..

Jun 8, 13:40:19 GMT+0
Planned - We will perform scheduled internal maintenance on Monday, June 8, 2026. During this maintenance window, some users may experience 5–10 minutes of elevated latency or intermittent request issues for a subset of MongoDB Atlas API functionality, including authentication, Atlas API, and metrics-related requests..

Duration: 15 hours

Affected Components: Main UI

May 23, 04:18:46 GMT+0
Resolved - All data was updated 3:00AM CET.

May 22, 18:55:11 GMT+0
Monitoring - We continue to see improvements in updates processing. Most tenants are now updated, some remain. .

May 22, 16:03:35 GMT+0
Monitoring - We are starting to see improvements as we are scaling up even more. .

May 22, 14:16:09 GMT+0
Monitoring - The issue affects UI updates and bulk actions for a small subset of tenants. We're still monitoring updates..

May 22, 13:18:25 GMT+0
Monitoring - We are currently observing delays in visible product updates in UI. Root cause is underlying search service currently being scaled up. We are monitoring the situation..

Affected Components: Public API (PAPI)

May 21, 13:29:08 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

May 21, 13:24:27 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

May 21, 05:22:20 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

May 21, 05:13:43 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 57 minutes

Affected Components: Main UI, Main UI

May 12, 15:17:00 GMT+0
Resolved - This incident has been resolved..

May 12, 14:20:00 GMT+0
Investigating - We are currently investigating this incident..

Affected Components: Public API (PAPI)

Mar 26, 12:12:24 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 26, 12:07:30 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

Mar 26, 11:11:52 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 26, 11:07:08 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

Mar 26, 10:11:31 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 26, 10:06:37 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

Mar 26, 07:10:55 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 26, 07:06:10 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

Mar 25, 22:10:02 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 25, 22:04:58 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

Mar 25, 15:09:01 GMT+0
Resolved - Public API (PAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 25, 15:04:03 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Public API (PAPI)

Mar 25, 11:18:04 GMT+0
Resolved - Management API (MAPI) is back up. This incident was automatically resolved by Instatus monitoring..

Mar 25, 11:08:18 GMT+0
Investigating - Public API (PAPI) is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 3 days

Affected Components: Third Party: MongoDB → MongoDB Cloud

Jun 25, 16:24:24 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 5 minutes

Nov 10, 07:25:39 GMT+0
Resolved - PIM is now operational! This update was created by an automated monitoring service..

Nov 10, 07:20:38 GMT+0
Investigating - PIM cannot be accessed at the moment. This incident was created by an automated monitoring service..