Bluestone PIM - Degraded performance in webhooks / notifications – Incident details

All systems operational

Show current status

Degraded performance in webhooks / notifications

ResolvedDegraded performance3 hours 14 minutes

Affected

EU Regional Services Status

Degraded performance from 12:41 PM to 3:55 PM

General Services

Degraded performance from 12:41 PM to 3:55 PM

Notifications

Degraded performance from 12:41 PM to 3:55 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Based on current progress we expect all sendouts to be cleared within 1-1,5 hours

  • MonitoringUTC

    We have identified the issue and are seeing good progress in sendouts. We'll continue to monitor temporary resolution and work on permanent fix

  • UpdateUTC

    We are continuing to locate the root cause for delays in outbound webhook messages. Our services are scaled up to increase speed as we investigate

  • InvestigatingUTC

    We are observing degraded performance in Bluestone PIM webhooks / external notifications service. This is currently causing delays in external calls. We are working on finding root cause.